Shipping Policy

Shipping Policy

All orders are shipped from Japan via DHL Express. We carefully pack each item to ensure safe delivery.

Processing Time

• Orders are processed within 3–5 business days.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Estimated Delivery Time

• United States: 5–10 business days

• Europe: 7–14 business days

• Other regions: 7–14 business days

  Delivery times are estimates and may vary depending on customs clearance and local conditions.

Shipping Fees

• Shipping costs are calculated at checkout based on the weight and destination of the order.
• Free shipping promotions may be offered occasionally and will be clearly indicated.

Customs & Import Duties

• Import duties, taxes, and charges are not included in the product price or shipping cost.
• These charges are the customer’s responsibility.
• Customs policies vary widely by country; please check with your local customs office for details.

Notes

• We are not responsible for delays caused by customs or shipping carriers.
• If a package is refused due to unpaid duties or taxes, the cost of return shipping and any associated fees will be deducted from your refund.

For questions regarding shipping, please contact us at:

📧 info@shopsakurajapan.com