Shipping Policy

🚚 Shipping Details

All orders are shipped from Japan via DHL Express. We carefully pack each item to ensure safe delivery to your location.

 

⏱️ Processing Time

Orders are generally processed within 3–5 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Note: Business days exclude weekends and public holidays in Japan.

 

🗓️ Estimated Delivery Time

Delivery times are estimates and may vary depending on customs clearance and local conditions.

7–14 business days from the shipping date

 

💴 Shipping Fees

Shipping costs are calculated at checkout based on the weight and destination of the order.

 

🛂 Customs & Import Duties

Import duties, taxes, and charges are not included in the product price or shipping cost. These charges are the customer’s responsibility. Customs policies vary widely by country; please check with your local customs office for details.

 

📝 Notes

We are not responsible for delays caused by customs or shipping carriers. If a package is refused due to unpaid duties or taxes, the cost of return shipping and any associated fees will be deducted from your refund.

 

For questions regarding shipping, please contact us at:

📧 info@shopsakurajapan.com