Refund Policy
Refund Policy
We want you to be satisfied with your purchase. Please review our refund and return policy below:
Return Period
- Returns must be requested within 14 days of delivery.
Return Shipping
- Customers are responsible for arranging and covering the cost of return shipping.
Restocking Fee
- A 15% restocking fee will be deducted from the refund amount for all returns.
- This fee does not apply to items that arrive damaged or defective.
Non-Returnable Items
- At this time, we do not have specific non-returnable items.
- However, all returns must be approved in advance and meet the conditions described above.
Process
- Contact us at info@shopsakurajapan.com within 14 days of delivery with your order number.
- Once approved, we will provide instructions for the return.
- Refunds will be issued to your original payment method after we receive and inspect the returned item.
Notes
- Shipping fees are non-refundable.
- Unauthorized returns will not be accepted.