Frequently asked questions
How do I apply a discount code at checkout?
You can enter your discount code on the checkout page. When ordering on a desktop, look for the field titled "Discount code or gift card" on the right side of the screen. On mobile, tap "Show order summary & coupon", enter your code in the field, and click "Apply" before completing your payment. Discount codes cannot be applied after the order is placed.
Are all items authentic and handmade in Japan?
Yes. All items sold on our site are authentic, handcrafted pieces made by master artisans in Japan. Detailed product specifications can be found on each product page.
What is your return and refund policy?
Returns must be requested within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please contact our support team to initiate a return.