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Worldwide Shipping Available
Worldwide Shipping from Japan
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Express Worldwide Shipping
Read more about shipping
I. Discounts and How to Use Them
How do I apply a discount code at checkout?
You can enter your discount code on the checkout page. When ordering on a desktop, look for the field titled "Discount code or gift card" on the right side of the screen. On mobile, tap "Show order summary & coupon", enter your code in the field, and click "Apply" before completing your payment. Discount codes cannot be applied after the order is placed.
Can I use multiple discount codes on one order?
No. Our system allows only one discount code to be applied per order. If you have multiple codes, please choose the one that gives you the best savings.
What discount codes are currently available?
We currently offer the following discounts:
- VIP20 (20% OFF):
Available for all customers on orders over 150,000 JPY (or equivalent in your local currency). Applies to selected collections.
- THANKYOU15 (15% OFF):
Exclusive for returning customers who have made at least one previous purchase. Applies to selected collections with no minimum purchase required.
- FIRSTBUY20 (20% OFF):
Available for first-time buyers on their first order (limited to one use per customer). Applies to selected collections with no minimum purchase required.
Note: Discount codes cannot be combined with other promotional offers or discount codes.
II. Shipping, Handling, and Customs (Crucial for International Orders)
Which courier services do you use for shipping?
We ship all orders via Japan Post (EMS Express) or DHL.
Processing Time: Orders are processed within 1–3 business days after payment confirmation.
Shipping Time: Delivery typically takes 7–14 business days depending on the destination country and local customs clearance processes.
Is insurance included in the shipping cost?
Yes. All shipments include full insurance coverage and tracking services via EMS or DHL. A tracking number will be provided so you can monitor your shipment's journey directly on the carrier's tracking page.
What is my responsibility for customs fees and taxes (VAT/GST)?
Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
What happens if my package is delayed or held in customs?
Delayed packages due to customs procedures are beyond our control. If your package is delayed, please contact your local customs office or carrier using the provided tracking number.
III. Product Specifics and Authenticity
Are all items authentic and handmade in Japan?
Yes. All items sold on our site are authentic, handcrafted pieces made by master artisans in Japan. Detailed product specifications can be found on each product page.
How should I store and care for my delicate items?
Handcrafted items should be stored in a cool, dry place away from direct sunlight, high humidity, and extreme temperature changes.
How can I verify that my item is made in Japan?
Every item includes documentation or maker markings verifying its authenticity and origin in Japan.
IV. Payment and Policies
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, JCB), PayPal, Apple Pay, and Google Pay.
What is your return and refund policy?
Returns must be requested within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please contact our support team to initiate a return.
V. General & Policies
What currency are prices shown in?
Prices on our website are displayed and charged in US Dollars (USD).
Do you charge import taxes or customs duties?
Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
What is the process for returning an item?
Please contact customer support with your order number and reason for return. Once approved, you will receive instructions on how to send the item back to us.